Description of our services which include Microsoft systems development, Web Services, Architectual Consultancy, Systems Integration, .NET, ASP.NET, Visual C++, Visual Basic, COM, COM+Description of our expertise including Customer Servicing CRM systems, .NET, ASP.NET, Visual C++, Visual Basic, COM, COM+, Intranet Web Based Solutions, Business Process Engineering, Workflow Systems, Systems Integration, Credit Bureau, Credit Scoring, Credit Reference DataDescription of key technologies covering Web Services, IVR, Voice Recording Systems, .NET, ASP.NET, Visual C++, Visual Basic, COM, COM+, CTI, MSMQ, MQ Series, TSYS, Experian, Equifax platformsContact details telephone numbers and email addresses

Technology
  From PDA's to mainframes dotConnected are able to deliver effective software solitions utilising appropriate technology
 
dotConnected Ltd Technologies are aligned for the delivery of affordable, highly demanding integrated Call Centre, CTI and IVR applications

dotConnected have a broad range of technology experience gained while developing software and systems from different technologies in real projects. Much of this technology is appropriate in call centres and credit card operations including:

  • Computer Telephony Integration (CTI) technology for Call Centres
  • Online decision making
  • Component based software technology
  • Web service technology
  • Interactive Voice Response (IVR) technology
  • Voice recording systems from 1 to 500 seat Call Centres
  • Predictive outbound dialler technology
  • Large scale operational relational database systems (OLTP) technology
  • Messaging using Microsoft's MSMQ and IBM's MQ Series technologies
  • Main frame integration technologies
  • Call Centre MIS Reporting technology
  • TSYS & First Data credit card platforms interface technologies
  • Experian and Equifax credit bureau interface technologies



 

Connecting Business with Technology

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